Help Center Windows Service Settings

Windows Service Settings

Please note that the name of the Windows service has changed with the Smart Report Organizer 2024 version.
The new name of the Windows service is as follows, whereby the instructions themselves remain the same:

• Sro Service (32-BIT)
• Sro Service (64-BIT)

Windows service settings

• In Smart Report Organizer it is recommended to use scheduling with windows service.
  (With the windows service, the application can be closed and no one has to be logged on to the computer.)

Configure Windows service

• Step1: Open the Windows service window by, for example, pressing [WinowsKey]+[R] and entering services.msc.
• Step2: Search for the SRO Windows service and double-click it to modify its properties.
• 
• Step3: Open the [Log On] tab and change the account name to the same windows user name that starts the application itself.
• 
• Step4: Open the [General] tab and change the [Startup type] to [Automatic] and click [Start], [Apply] and [OK].
• 

Check if Windows service is started

• In the Windows service window, you can see whether the Windows service has been started successfully:
• 
• In Smart Report Organizer you can see here whether the Windows service has been started successfully:
• 

Check the correct spelling of the account name:

Check whether your reports only use UNC paths everywhere:

• Justification: Microsoft Windows services can't access mapped drives because they run in their own security context.
• Examples:
  • Report path: F:\Reports\Report01.rpt does not work, use \\fileserver\Reports\Report01.rpt instead.
  • Export path: F:\Reports\Report01.xls does not work, use \\fileserver\Reports\Report01.xls instead.
  • Odbc settings: F:\test.mdb does not work, use \\Server01\test.mdb instead.

Note: Please contact your system administrator for more information.